How can I fix library access issues due to saved cookies or cache in my browser?


Cookies and other browser settings can create conflicts with logging into or accessing library resources.

If you are logged in correctly, but still cannot access an article or other resource, you can try the following:

  • Browse using an Incognito or private window (more information here from Artsy)
  • Use a different browser (Chrome, Firefox, Internet Explorer)
  • Clear your browser's cache; for example in Chrome: Customize and control Google Chrome (three dots in the top right corner) > Settings > Privacy and security > Clear browsing data >  select only Cached Images and files
  • More information and instructions from FSU ITS for how to clear your cache and/or cookies

Issues that can be resolved by these troubleshooting steps are varied. See error examples below.

OVID E-book reader

Issue: In the Chrome browser from off campus, the e-book reader won't load (a circle keeps spinning around). This may happen with a URL such as Let's Talk Vaccines: A Clinician's Guide to Addressing Vaccine Hesitancy and Saving Lives

Resolution: The off-campus authentication method (EZproxy) uses third-party cookies to work correctly. Check your Privacy and security setting in Chrome and if it is Block third-party cookies, change it to Allow all cookies or Block third-party cookies in incognito.


Issue: View doesn't load in the Browser or hangs with loading diamonds.

Resolution: Clear cache in your browser to be compliant with the updated version of OneSearch. 

2FA Duo

Issue: FSU ITS received reports of 2FA (DUO) not working properly in various browsers. After ITS resolved the issue, ITS recommended users clear cache and cookies.

Resolution: When FSU online access issues are resolved, the user might have to clear cache and cookies for the resolution to take effect.

Stahl Online

Issue: User sees Service Announcement screen when opening Stahl Online.

Resolution: Clear cache/cookies in your browser to be compliant with the updated version. 

Nature Journals

Issue: Message on Nature states FSU does not have access to an article, even though FSU subscribes to the journal and has resolved issue to restore access.

Resolution: Clear cache/cookies in your browser to resolve access issues.

  • Last Updated Mar 02, 2023
  • Views 53
  • Answered By Susan Epstein

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