Q. Why am I getting an FSUID authentication error message?


If you see this message (The credentials you provided cannot be determined to be authentic.):


You have:

1) entered an incorrect or expired password


2) not yet created 3 security questions in FSU's identity management system


If you have not yet created your 3 security questions:


If you have previously created 3 security questions in FSU's identity management system:

  • Click on FSUID Management
  • Click Forgot Your Password? and follow the instructions.


  • Last Updated Jul 10, 2019
  • Views 76
  • Answered By Susan Epstein

FAQ Actions

Was this helpful? 0   0

FSUID for Off-Campus Access

As of September 1, 2016, FSU University Libraries requires the FSUID to log into library resources from off campus.

What does this mean? Off-campus users sign on with their FSUID credentials. Examples of the FSUID are jas16a or jsmith (BUT NOT jane.smith).

What if I have questions? Please review our FSUID FAQs. If you have further questions about the FSUID, you can submit them here: