Q. How do I re-verify my UpToDate personal/mobile account?


Your personal UpToDate account must be re-verified at least once every 90 days through the FSU College of Medicine website portal. You will receive an email reminder from UpToDate, and if you don't re-verify in a timely manner, you will get a message that your remote access has lapsed:

To re-verify, log in to our UpToDate Portal‚Äč on a browser on your mobile device...

...using your College of Medicine username/password:

  • Your College of Medicine username is used to access COM-specific sites like your COM email, MEDNet Intranet (previously called SharePoint) and E*Value.
  • For students, your COM login and FSUID are often the same; for example: jas16a -- but your password may not be the same!

Once you are in UpToDate you should see Welcome, FSU College of Medicine in the top right corner of the screen.

  • If you see your name instead of Welcome, FSU College of Medicine, then you need to Log Out -- and even if you don't see your name but are logged in to UpToDate on another computer or device, you may need to log out there as well!
  • Log in with the personal UpToDate username / password you created when you signed up. You should receive a  pop-up message verifying that your remote access has been extended another 90 days.


  • Your UpToDate password includes at least 1 uppercase letter and at least 1 number or special character: . - _ @ # $ * ! ( ) + =
  • Not sure if you are logged in to your personal UpToDate account? If you do not see your name on the top right of the screen, then click Login/Register to login.
  • Once you have logged in with your personal account, you can check your expiration date by clicking on "My Account." Under "Subscription," you can View Expiration Date.
  • Expiration date has updated, but app still says your access has lapsed? Try deleting the app, and downloading it again.

For assistance once you have logged in to your personal UpToDate account, contact UpToDate Customer Service customerservice@uptodate.com1-800-998-6374 

  • Last Updated Aug 30, 2018
  • Views 290
  • Answered By Rebecca Harrington

FAQ Actions

Was this helpful? 0   0

Contact Us

UpToDate is available to College of Medicine students, residents, full-time faculty, and clerkship directors. Access, both on and off campus, is through our UpToDate portal.